When Trish Doolin, a black architect, tried to deposit her paycheck into her account at a new back, personnel questioned and humiliated her when they refused to believe the check was real.
According to Black Entertainment Television (BET), Doolin, who recently moved to Seattle to work for Nelson, Inc., drove to KeyBank to deposit her check personally because her direct deposit was not yet set up.
A few hours later she received a call from the bank, asking her to return. When she arrived, Thor Loberg, a banker, took her to a private cubicle and began questioning her.
“He asked my profession, and then asked why the company’s headquarters were in Philadelphia,” Doolin said. “Then he asked if HR could verify that I was an employee there.”
“When I realized that I was defending who I was, trying to prove to someone I didn’t know who I was, I knew I was being discriminated against,” Doolin told BuzzFeed. “It was just completely demeaning.”
Doolin called the bank at 4:30 Wednesday afternoon, when she was reassured that Loberg is “far from racist” and he was just doing his job.
After all that, the customer service representative released Doolin’s funds into her account.
“She made sure to tell me that she was sorry that I was ‘having a bad day,’” Doolin said. “At the end of the conversation, she told me, ‘Go have a drink or something.’”
Doolin admits that she felt raw and hurt after the experience.
“I live in a world where, no matter what’s in my brain or purse, no matter how I wear my hair, no matter how fabulous I look when I walk out the door, I’m still black,” she said. “People still clutch their purses when I walk past.”
“When you’re black, you can’t go marching around saying, ‘I’ve been discriminated against.’” she told BuzzFeed. “It’s that silent pain. You can still hurt, but just don’t do it too loudly.”