Contact Us
Got a question about one of the sweepstakes casinos we cover, spotted something that needs updating, or just want to share feedback on how a redemption actually went for you? Here's how to reach the Sweepstakes team, and what we can (and can't) help with.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days. When writing in, it helps to include:
- Which platform your question relates to, if any
- A brief description of the issue or question
- Screenshots or dates, if you're flagging something specific like a promotion that's changed
What We Can Help With
Sweepstakes is an independent comparison site. We research and compare sweepstakes and social casino platforms, but we are not affiliated with any of the operators listed on this site, and we don't process redemptions, verify accounts, or handle customer support on their behalf. That said, we're happy to help with:
- Corrections or updates to information on our pages, such as a welcome offer or terms that have changed
- Questions about how the sweepstakes coin model works, or how redemption timelines generally compare between platforms
- Feedback on your own experience with an operator's sign-up bonus, coin balances, or redemption process
- General questions about how we approach our comparisons and rankings
What to Contact the Operator About Instead
Because we don't manage individual accounts, some things are faster to resolve directly with the platform in question. This includes:
- Identity verification (KYC) issues or document uploads
- Delays or problems with a specific Sweepstakes Coins redemption
- Account login, password resets, or account closure requests
- Disputes over a specific promotion, bonus credit, or coin balance
Each operator's own support channel, usually listed in their site footer or help centre, will have direct access to your account and can act on it. We're not able to see or change account-level details from our end.
A Note on Accuracy and Timing
Redemption speed, eligible states, and bonus terms at sweepstakes casinos change fairly often, and availability can shift by state with little notice. If you notice something on this site that looks out of date, telling us helps keep the comparisons useful for the next reader. We fact-check listings periodically, but reader tips are often how we catch changes first.
Before You Reach Out, You Might Find Your Answer Here
A few common questions are already covered elsewhere on the site:
- For details on who we are and how we put these comparisons together, see About Us.
- If you're concerned about your own play habits or want tools to manage them, our Responsible Gambling page has resources and guidance.
- For the legal terms that govern use of this site, see our Terms and Conditions.
Reaching out doesn't commit you to anything, and there's no obligation to have an account anywhere before you ask a question. We'd rather answer something small now than have you guess and get it wrong later.